Terms of Service

1. Overview

This website is operated by Strings, Bows & More. Throughout the site, the terms “we”, “us” and “our” refer to Strings, Bows & More.

By visiting our website, purchasing products, or using our services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to all Terms, you may not access the website or use our services.

2. Online and In-Store Purchases and Services

Strings, Bows & More operates both online and in-person retail and service operations.

Products and services may be purchased:

  • Through our website
  • In person at our physical business location
  • Through direct communication with our staff

Some policies, including pricing, returns, and service terms, may differ for in-store purchases or in-person services. Customers will be informed of applicable terms at the time of purchase or service.

For services such as instrument repair, maintenance, or setup:

  • Service timelines are estimates only
  • Final cost may depend on inspection and required work
  • Additional authorization will be requested if service scope changes

3. Online Store Terms

By using this site, you confirm that:

  • You are at least the age of majority in your province, state, or country, or have permission from a parent or guardian
  • You will not use our products or services for illegal or unauthorized purposes
  • You will not transmit harmful code such as viruses or malware

Violation of these Terms may result in termination of service.

4. Product Information and Availability

We make every effort to display product descriptions, specifications, and images accurately. However:

  • Colors and appearance may vary depending on display screens
  • Product availability may change without notice
  • We reserve the right to discontinue products at any time

5. Pricing and Billing

All prices are listed in the applicable store currency unless otherwise stated.

We reserve the right to:

  • Change prices without prior notice
  • Correct pricing errors
  • Cancel orders affected by pricing mistakes

If an order is cancelled due to pricing error, you will be notified and refunded if payment was already processed.

6. Orders and Order Acceptance

We reserve the right to:

  • Refuse or cancel any order
  • Limit quantities per customer or order
  • Cancel orders suspected of fraud or unauthorized activity

You agree to provide accurate billing and contact information.

7. Shipping and Delivery

Shipping timelines are estimates and not guaranteed. Delays may occur due to:

  • Carrier delays
  • Weather conditions
  • Customs processing
  • Incorrect shipping information

Please refer to our Shipping Policy for full details.

8. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy. By purchasing from us, you agree to those terms.

9. Account Information

If you create an account, you are responsible for:

  • Maintaining confidentiality of login credentials
  • All activity under your account

We are not responsible for unauthorized account access caused by failure to protect login details.

10. Service Work Disclaimer

While we take great care in handling instruments and accessories, Strings, Bows & More is not responsible for:

  • Pre-existing damage or structural weaknesses
  • Issues arising from prior repairs or modifications
  • Normal wear and tear

We will communicate any observed issues before performing service work when possible.

11. Third-Party Services and Links

Our site may contain links to third-party websites or services. We are not responsible for:

  • Third-party content
  • Privacy practices
  • Policies or actions of third parties

12. Limitation of Liability

To the maximum extent permitted by law, Strings, Bows & More is not liable for:

  • Indirect or incidental damages
  • Loss of data or profits
  • Service interruptions
  • Issues beyond our reasonable control

13. Indemnification

You agree to indemnify and hold harmless Strings, Bows & More from any claims or demands arising from your breach of these Terms or violation of any law.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page.

Continued use of the site after changes means you accept the updated Terms.

15. Governing Law

These Terms are governed by the laws applicable in your operating jurisdiction unless otherwise required by local law.

16. Contact Information

For questions about these Terms of Service, contact:

Strings, Bows & More
203-4383 Bathurst St., Toronto, ON M3H 3P8
leonard@stringsbowsandmore.com
1-647-867-5840