Privacy Policy

1. Introduction

Strings, Bows & More (“we”, “our”, or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order history
  • Account login credentials (encrypted and secured)

Payment details are processed securely by third-party payment providers. We do not store full credit card numbers.

Device and Usage Information

When you browse our site, we may automatically collect:

  • IP address
  • Browser and device type
  • Pages viewed and time spent
  • Referring websites
  • Cookie identifiers

3. Customer Accounts

If you create an account, we store your information to:

  • Provide faster checkout
  • Show order history
  • Save preferences
  • Provide customer support

You are responsible for maintaining the confidentiality of your login credentials.

4. Email Marketing and Consent

If you subscribe to our newsletter or marketing emails:

  • You will only receive marketing emails if you provide consent
  • You can unsubscribe anytime using the link in emails
  • We do not sell or rent email lists

We may send transactional emails (order confirmations, shipping updates) regardless of marketing subscription status.

5. How We Use Your Information

We use collected information to:

  • Process and ship orders
  • Provide customer service
  • Communicate order and account information
  • Improve website performance
  • Detect and prevent fraud
  • Comply with legal obligations
  • Send marketing communications (only with consent)

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable shopping cart functionality
  • Remember preferences
  • Measure website performance
  • Support marketing and analytics

You can control cookies through your browser settings, but some site features may not function properly if cookies are disabled.

7. Analytics and Advertising Tools

We may use analytics and advertising tools to understand how customers use our website and to improve our services.

These tools may collect:

  • Usage data
  • Device information
  • IP address
  • Interaction with ads and pages

You can opt out of certain tracking through browser settings or third-party opt-out tools.

8. Sharing Your Information

We may share information with trusted service providers that help operate our business, such as:

  • Ecommerce platform providers
  • Payment processors
  • Shipping carriers
  • Email marketing providers
  • Analytics providers

We do not sell personal information.

9. Data Retention

We retain personal data only as long as necessary to:

  • Provide services
  • Meet legal and tax obligations
  • Resolve disputes
  • Enforce agreements

You may request deletion of your data where legally permitted.

10. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to personal data
  • Request correction
  • Request deletion
  • Withdraw consent for marketing

To exercise these rights, contact us using the information below.

11. Security

We use industry-standard safeguards to protect personal information. However, no method of transmission over the Internet is completely secure.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this policy periodically. Updates will be posted on this page with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy or your data:

Strings, Bows & More
203-4383 Bathurst St., Toronto, Ontario M3H 3P8, Canada.

leonard@stringsbowsandmore.com
1-888-770-575, 1-647-867-5840